French-speaking Customer Service Representative
French-speaking Customer Service Representative
Our partner is a leading organization in the life sciences and healthcare sector, providing high-quality products and solutions to customers worldwide. To support their continuous growth, they are looking for a motivated and experienced individual to join their Customer Service team in Budapest. This is an excellent opportunity to contribute to a dynamic and international work environment.
What we offer:
- Life and accident insurance
- Hybrid working model (3 days onsite, 2 days home office)
- Private health care services with unlimited consultations across multiple specialties
- Competitive salary and cafeteria benefits
- 100% commuting allowance for non-Budapest residents
- Annual bonus and salary review
- Marriage and childbirth allowance
- School start allowance
- Loyalty award
- Employee referral program with attractive bonuses
- All You Can Move contract possibility/gym facility discount
Main Responsibilities:
- Manage customer transactions with accuracy and efficiency, including order entry, follow-ups, stock information, backorder reports, invoicing, and providing delivery details
- Handle customer calls and complaints professionally in line with service level agreements
- Maintain high-quality case and call logging, ensuring regular updates until resolution
- Collaborate with Sales, Finance, and other internal stakeholders to ensure seamless service delivery
Requirements:
- Proficiency, negotiation level in English and French (additional languages are a plus)
- Strong customer service experience in a fast-paced corporate environment
- Previous experience in a customer-facing role, including order processing
- Good knowledge of MS Office
- Experience with SFDC and SAP is an advantage
- Fast and accurate data entry skills
- Excellent telephone manner and communication skills
- Strong organizational abilities
